About this service
We integrate WhatsApp with the tools that support your business communications, according to the selected platform and provider's capabilities. We define message-triggering events, required information and handoffs to a team member when a conversation needs direct personal attention rather than an automated response.
What it can include
- Definition of use cases and customer service routes.
- Connection to the agreed provider and tools.
- Configuration of permitted messages and sending events.
- Testing of delivery, replies and team handoffs.
Who it is for
- Companies linking WhatsApp inquiries to business operations.
- Businesses sending service-related or request-related notifications.
Deliverables we can agree on
- Integration configured for the defined use cases.
- Guide to messages, configuration and exception handling.
How we work
- We review your situation and the available information.
- We agree on activities, deliverables and responsibilities.
- We carry out the work and review the results with you.
Scope and deliverables are defined after reviewing your needs. This description provides a basis for agreeing on the work.